FRESH & SAVE – FAQ

If you have questions about our FRESH & SAVE products, then you’ve come to the right place. We have compiled useful information about our products and how to use them.
Jump to: General questions Vacuum Pump Vacuum Containers Vacuum Bag Vacuum Wine Sealer ZWILLING Culinary World App
General Questions

General questions

The lifecycle of vacuum-sealed food depends on many factors, including: the initial germ count of the food, adherence to the correct storage and cooling conditions, and individual hygiene practices followed during preparation and vacuum sealing. The ZWILLING Culinary World app calculates the estimated longevity of the food based on the type of food stored (e.g. fresh beef or fresh vegetables) and the storage location (e.g. fridge, freezer, or pantry). Keep in mind, the calculated longevity is an estimated guideline.

Food should be allowed to cool at least to room temperature before vacuum sealing. Vacuum sealing warm food is generally not recommended. The FRESH & SAVE products do not offer insulation and thus will not keep food warm.

All the components used in the production of FRESH & SAVE products are food-grade and checked for harmful substances.

ZWILLING offers a 2-year warranty on FRESH & SAVE pump and containers.

Vacuum sealing is not a replacement for the correct freezing, cooling, or storage of food. Depending on the food type, the standard storage practices generally recommended should be followed.

Vacuum sealing extracts air that surrounds food in a container, thereby markedly reducing the oxygen content of the container and delaying oxidization and aerobic processes. This results in food spoiling more slowly. Moreover, the minimal amount of air that is still present after vacuum sealing is unable to transport moisture to the surrounding environment, helping to prevent freezer burn and preserve flavours for longer.

The specially designed container lid also serves as a vacuum seal indicator. If the lid is sunken, a vacuum exists inside the container. If the lid is slightly raised, the vacuum should be refreshed. It is recommended that you check the vacuum from time to time, particularly when storing food long term.

The less often that a food comes in contact with air, the longer it will remain fresh. When regularly opening a container or bag, it should be vacuum sealed again as quickly as possible after opening.

General Questions

Vacuum Pump

The pump has been specially designed for the FRESH & SAVE vacuum system. This is the only way to guarantee optimal vacuum sealing results.

No.

Both the vacuum pump and the battery are covered by a 2-year warranty.

No. The pump is powered by a built-in battery that can be charged using the included USB cable.

Avoid absorbing liquids into the pump. Stop the vacuum sealing process immediately if you notice any liquids being sucked towards the pump. If liquid does accidentally enter the pump, turn the pump off and shake it lightly. If you have sucked in so much liquid that you are unable to turn the pump on again, proceed as follows: lightly shake the pump to clear the liquid. Do not turn it on its head! Ensure that the pump and charging station are completely dry. Then connect the pump to the charging station for 1 second to reset it. Separate the pump from the charging station and press the ON/OFF button. If the pump continues to turn itself off, repeat this process.

No. Due to the built-in battery, the pump cannot be cleaned in the dishwasher. For light cleaning, simply wipe the vacuum pump with a damp cloth. The silicone attachment can be removed and cleaned under running water.

General Questions

Vacuum Containers

The specially constructed box lid also serves as a vacuum indicator. If the lid is sunken, a vacuum exists inside the box. If the lid is slightly raised, the vacuum should be refreshed. Boxes without an indicator, e.g. lunch boxes cannot be opened under vacuum. If the lid can be opened without much effort the vacuum should be refreshed. Particularly when storing food long term, it is recommended that you check the vacuum from time to time, such as when produce like Parmesan is kept in the fridge.

The boxes are made for long-term contact with food and are checked for food safety and harmful substances.

Yes.

No, the plastic boxes are not suitable for use in the oven. The box and lid are heat resistant up to 97°C.

All the boxes and lids may be used in the microwave. However, it is important that you first release the vacuum from the boxes. For oily food we recommend to use the FRESH & SAVE glass boxes.

It is an exceptionally heat-resistant glass that withstands both hot and cold temperatures. High temperature fluctuations should be avoided.

No, to prevent thermal shock, the containers may not be placed from the cold into heat.

The borosilicate glass is very heat resistant, which allows the glass boxes to be cleaned at all temperatures in the dishwasher.

No.

It cannot be discounted that strong food colourings, such as those from beetroot or turmeric, may leave behind traces of colour.

In principle, yes. However, it is possible that, for example, powerfully flavoured marinades may leave behind traces of odour. These can be eliminated by cleaning with vinegar and then washing again by hand or in the dishwasher.

Yes, the boxes need about 1 to 2 centimetres of space from the top to allow the lid to sit properly and prevent the contents from coming into contact with the valve.

General Questions

Vacuum Bag

In the event of tears or loose components, such as the closure no longer correctly sealing, please discontinue use. You can use the bags until you notice that they no longer correctly close or if they fail to maintain their vacuum. If the pump no longer stops automatically, this can be a sign that the bag has a hole or that it no longer correctly closes.

After thoroughly washing with hot water and detergent, the vacuum bags must be well dried. They can then be reused. It is possible that, for example, powerfully flavoured marinades leave behind traces of odour in the bag or that food may colour it.

This depends on the individual use.

Yes, the bags may be used in microwaves to heat their contents, as long they are not oily. For oily food we recommend to use FRESH & SAVE glass boxes. Please ensure to release the vacuum first.

No, the bags are only suitable for use in microwaves and for sousvide cooking.

Yes, small portions in vacuum bag size S can be heated up in the ENFINIGY Electric Kettle Pro at a maximum temperature of 80°C.

No. This may damage the structural integrity of the bag.

Yes, the bags are suitable for liquids. The following tips may help:
• Slightly freeze the contents beforehand
• Hang the bag over the edge of the table so that the liquid does not reach the valve.
• For smaller amounts of liquid, such as marinades, use the 'liquid barrier'

In principle, yes. However, it is possible that, for example, powerfully flavoured marinades may leave behind traces of odour.

The bags should be filled no higher than shortly below the valve.

It cannot be discounted that strong food colourings, such as those from beetroot or turmeric, may leave behind traces of colour.

General Questions

Vacuum Wine Sealer

It is generally suitable for all beverages, juices and even oils and vinegars. However, it is not suitable for carbonated liquids.

The wine sealer fits all bottle necks, standardised by the European norm (17–19 mm inner diameter). This norm is usally applicable in overseas countries as well

App Questions

ZWILLING Culinary World App

Yes, once the ZWILLING Culinary World app is installed, it is possible to see every recipe in advance and find suggestions.

In such cases, no food group or the most similar food group is selected. The best before date can also be set individually.

Yes.

Yes.

Yes, on the ZWILLING website.

The app uses push notifications to remind you that the recommended best before date has been reached or passed. The scanned items are not automatically deleted. This must be done by the user.