Zwilling Return Policy Overview
At Zwilling, we are committed to ensuring your complete satisfaction. If for any reason you are not entirely happy with your purchase, our return policy allows you to return items within 60 days from the date of delivery.
Returns sent without a Return Authorization will not be accepted. Please be aware that return shipping costs are non-refundable. Make sure to follow our new return instructions, as we cannot be held responsible for returns sent without prior authorization.
How to return your online order
Return via Mail:
- Please visit our Support Center
- Pack your items securely in the original packaging, if possible.
- Include your Pre-Authorization Form provided via mail in the package.
- Use a shipping method that provides tracking to ensure we receive your return.
- Please note that customers are responsible for return shipping costs
Return to a Zwilling Retail Store:
- Please visit our Support Center, to locate a store near you.
- Visit your nearest Zwilling store with your online purchase and invoice. Our stores feature a stunning selection of exquisite products, making them the perfect place to exchange your item if desired.
- A store associate will assist you with the return process.
To be eligible for a return, your items must be:
- Unused
- In the same condition that you received them
- In the original packaging
- If your order was received damaged, incomplete, or incorrect, please save all packaging and materials and contact us within 48 hours of receipt.
The following items are not eligible for returns:
- Gift cards
- Final sale or clearance items
- Visually imperfect items
- Unsealed personal beauty items
- Engraved items
- Discontinued items
- Warehouse sale purchases
If you choose to return your items via mail, you will be responsible for the return shipping costs. Returning items to a Zwilling retail store does not incur any shipping charges.
We accept returns within 60 days of receiving your order. Please ensure that items are in their original condition, unused, and with all packaging intact.
Once we have processed your return, we'll issue a refund to your original payment method. Please allow up to 14 business days for the refund to reflect in your account.
Currently, exchanges are not available through our online store. If you wish to exchange an item, we recommend returning your purchase and placing a new order. You can also visit your local Zwilling store for assistance.
Our team will review your request and contact you via email with specific return instructions. If your order qualifies, a prepaid return label will be provided. Once our warehouse receives your return, please allow up to 10 business days to receive your refund. Replacement orders may take up to 2 weeks.
If you have any questions or need help, feel free to Call, chat or Text Us at:
646-466-2556 MON - FRI: 9AM-5PM (EST) customer service team at the Zwilling Customer Care team We're here to help!
We appreciate your understanding and look forward to assisting you with your return. Thank you for choosing Zwilling!
