ZWILLING CULINARY INSIDER REWARDS TERMS AND CONDITIONS
The Zwilling Culinary Insider Rewards program, known as the "Program," is a loyalty program offered by Zwilling J.A. Henckels, LLC, also referred to as "the Company." These terms outline the guidelines for participating in the Program.
These terms include a compulsory arbitration clause that necessitates you to resolve any claims you may have against the company through arbitration on an individual basis. This means that you cannot file claims against the company in court and acknowledge your consent to waive the right to participate in class action lawsuits through arbitration. It impacts your legal rights. Please read it attentively.
Subject to Change: Updates to Terms and Conditions
The Company reserves the right to modify, add, or remove any part of the Program rules, terms, conditions, or benefits at its sole discretion. These changes may be made at any time, with or without notice, and may impact the value of previously accumulated points, rewards, and redemption timeframe. Additionally, the Company holds the authority to terminate a member's membership, reduce their point balance, or declare rewards forfeited for any attempted violation of these Terms, fraudulent activity, commercial or resale endeavors, or any other reason deemed justifiable at the Company's discretion.
Eligibility & Enrollment
Once you create an account on Zwilling.com/us or at a Zwilling J.A. Henckels, LLC-owned retail store, you will be automatically enrolled in Culinary Insider Rewards.
Enrollment in the Culinary Insider Rewards program is completely free, and no purchase is necessary. The program is available to residents of the United States, the District of Columbia, and Puerto Rico who are 18 years or older. To register for an account, a valid email address is required. In order to redeem any rewards, you must also complete your member profile online by providing your first and last name.
By creating an account on Zwilling.com/us, you agree to receive email communications related to the program from our brands. Even if you have opted out of receiving marketing emails from a brand, you will still be able to participate in the program and receive messages regarding your account, such as points, birthday benefits, and updates to the program terms. Please note that the company is not responsible for communications, offers, or rewards sent to outdated or changed email addresses.
Each individual, email address, and phone number is limited to one account. Employees of the company and their families are eligible to register for an account.
You agree not to sell, transfer, or assign your account or any membership rights. Points and benefits are not considered personal property, cannot be inherited, and may not be bought, bartered, or sold. If you are an online user, it is your responsibility to maintain the confidentiality of your login credentials and to restrict access to your computer or other applicable devices to prevent unauthorized access to your account.
Membership Tiers & Benefits
Home Chef (Earn up to 399 points per year)
Home Chef members have the opportunity to earn 1 point for every dollar spent on eligible purchases at our stores or website, excluding coupons, taxes, and shipping charges. Accumulated points can be redeemed for Zwilling merchandise. Additionally, Home Chef members will receive a special treat on the account owner's birthday.
Sous Chef (Earn between 400 and 599 points per year)
Sous Chef members can earn 1 point per dollar on eligible purchases made at our stores or website, after applying coupons and excluding tax and shipping charges. These points can be redeemed for Zwilling merchandise. Meanwhile, Home Chef members receive special treats on their birthdays, early access to new products and sales, and an extra 75 points when they meet the spending threshold.
Executive Chef (Earn 600 or more points per year)
Members of the Executive Chef program have the opportunity to earn 1 point per dollar on eligible purchases made at our stores or website, after coupon savings and before tax and shipping charges. These points can be redeemed for exclusive Zwilling merchandise. As a bonus, Home Chef members will enjoy special benefits such as a birthday treat, early access to new products, exclusive sales, private sales, and an additional 150 points when the spending threshold is met. And that's not all - Executive Chef members get double point days!
Earning
Members are eligible to earn Points every time they shop at the Company, whether in store, or online. To earn Points, Members must identify themselves at the time of purchase, either in store, or online, by entering the same email address that was used to enroll. If you do not identify yourself as a Member at time of purchase, you will not accrue Points for that purchase.
Points cannot be earned on purchases made using gift cards or merchandise cards as tender. Points are earned and added to a Member’s account once a purchase has been shipped or a customer takes possession (i.e., In-store transactions) of order.
Exclusions
Tender types excluded from earning Points include but are not limited to - use of store/merchandise credit, Points, corporate credit accounts, or gift certificates
Not valid for wholesale or resale purchases, exclusive offers (including clearance), or final sale. Points are not available for purchases of delivery or installation fees, clearance or final sale items, or any other product or service designated by the Company as ineligible for these benefits.
Not valid for purchase of shipping, delivery, or gift cards. Not valid for wholesale, commercial, resale, or fraudulent purchases. The Company has sole discretion to determine whether a given purchase is wholesale, commercial, resale or fraudulent. The Company may in its sole discretion terminate the membership of any member that the Company determines to be engaging in wholesale, commercial, resale or fraudulent activity.
Rewards
Program Points can be used on Zwilling merchandise or exclusive products. Members can access their account activity from their Program account dashboard.
Points are non-transferable, have no cash value, are not legal tender, and do not give rise to any property or other interest whatsoever.
Returns
Items purchased with Points are not eligible for return.
Opt-In/Privacy
By providing your enrollment information, you are opting in to the “Culinary Insider Rewards” Program and communications, including email and social postings, as well as email communications from Zwilling J.A. Henckels, LLC. You are also giving permission to the Program to use your transaction and profile data to send personalized Program communication and exclusive offers.
Your information will be used in accordance with The Company’s Privacy Policy, which can be found at https://www.zwilling.com/us/customer-service/privacy-security/privacy-policy.html
Member Communications Details – Opt In/Out
You may view your Program activity by logging-in to your Program account and viewing your profile, or by contacting customer care. (See details below for contact information). A current, valid email address is required for a member to receive certain notices in the Program.
Arbitration Agreement & Waiver of Certain Rights
You and the Company agree that, except as set forth below, we will resolve any complaints, claims or disputes between us (including any disputes between you and any of our third-party agents) whether arising or based on any contract, statute, regulation, tort or otherwise, through binding and final individual arbitration instead of through court proceedings. You and the Company hereby waive any right to a jury trial or to class or collective treatment of any Claim (defined below). By agreeing to binding and final arbitration, you and the Company agree that they are knowingly, voluntarily, and willingly waiving the right to a jury trial or to participate in or be represented in any class action or class arbitration. All controversies, claims, counterclaims, or other disputes arising between the Company and or you and a third-party agent our stores (a "Claim") will be resolved exclusively by final and binding arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association ("AAA Rules"). The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this agreement. However, the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of these Terms and Conditions including, but not limited to, a claim that all or any part of these Terms and Conditions is void or voidable.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, the Company will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate. This arbitration agreement does not preclude you or the Company from seeking action by federal, state, or local government agencies other than a court. You and the Company also have the right to bring qualifying claims in small claims court on an individual, non-class basis. In addition, you, and the Company retain the right to apply to any court of competent jurisdiction for provisional injunctive relief only, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms and Conditions, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms and Conditions.
Neither you nor the Company may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or the Company’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
Right to Opt-Out of this Arbitration Agreement: You may opt out of this Arbitration Agreement within the first 30 days after you enroll in the Program. You may also opt out of this Arbitration Agreement within 30 days after we notify you regarding a material change to this Arbitration Agreement. You may opt out by sending an email to the Company at legal@zwillingus.com or by sending a letter to Zwilling J.A. Henckels, LLC, Attn: Legal Department, 270 Marble Ave Pleasantville, NY 10570. You should include your printed name, mailing address, and the words “Reject Arbitration.”
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. If for any reason a claim proceeds in court rather than in arbitration you and Zwilling J.A. Henckels, LLC each waive any right to a jury trial. No waiver of any provision of this Section of the Terms and Conditions will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms and Conditions. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief, as if the action were brought in court on an individual basis. Notwithstanding anything to the contrary in the foregoing or herein, the arbitrator may not issue a "public injunction" and any such "public injunction" may be awarded only by a federal or state court. If either party seeks a "public injunction," all other claims and prayers for relief must be adjudicated in arbitration first and any prayer or claim for a "public injunction" in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party's claim or prayer for "public injunctive relief." In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator. This Section of the Terms and Conditions will survive the termination of your relationship with the Company.
This section limits certain rights, including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, the right to engage in discovery except as provided in AAA rules, and the right to certain remedies and forms of relief. Other rights that you or the company would have in court also may not be available in arbitration.
Expiration
Important note: Points will expire 365 days after the date that they are posted to your account with no additional activity in those 365 days. Tier downgrade will also occur if the applicable spend amount is not met 365 days after your first purchase.
Passive activity, like points received from birthday rewards and account anniversary rewards, do not count as additional activity which would keep an account active.
Termination and Forfeiture
Important note: Subject to any requirements or limitations of applicable law, Zwilling J.A. Henckels, LLC may at any time for any reason change or terminate the Program and these Program terms without notice.
Zwilling J.A. Henckels, LLC reserves the right to terminate you from the Program. If the Program terminates, Zwilling J.A. Henckels, LLC terminates you from participating in the Program, or you voluntarily cancel enrollment in the Program, all Points will be forfeited.
Points will be forfeited if any of the following occur: your account is closed; you terminate your participation in the Program; you engage in any fraudulent activity or misuse related to your account or the Program or engage in any activity deemed to be abusive or gaming conduct, as determined by Zwilling J.A. Henckels, LLC. Misuse includes, but is not limited to, obtaining, or using an account to maximize Points earned in a manner that is not consistent with typical consumer activity as determined in Zwilling J.A. Henckels, LLC’s sole discretion.
Other Terms
Points may not be sold, transferred, or altered in any way by you. Points you earn may not be combined with Points earned on any other account or earned by anyone else.
Points have no cash value and are purely for promotional purposes.
You may review your Points balance via https://www.zwilling.com/us/loyalty. It may take up to two billing cycles for Points to post for promotional events. The number of Points earned is based on the date your purchase was made, which may be different than the date the transaction posts to your account. For mail order, special order, online, and other purchases, your transaction may not post to your account until items have shipped.
You can review your Point balance activity at:
- https://www.zwilling.com/us/loyalty
Points Disputes that have not timely posted to your Points balance, you may dispute your Pointsbalance (“Points Dispute”) by calling
- 646-466-2556
Zwilling J.A. Henckels, LLC will use reasonable efforts to investigate your Points Dispute if you notify Zwilling J.A. Henckels, LLC within 90 days of the posting date. If you do not notify Zwilling J.A. Henckels, LLC within that period, you waive your right to make a Points Dispute with respect to that purchase. Zwilling J.A. Henckels, LLC may require you to provide written confirmation of the dispute and the applicable purchase receipt and may decline to investigate further if you do not provide the requested confirmation or a valid receipt. Upon completion of the investigation, Zwilling J.A. Henckels, LLC will have no further responsibilities if you later reassert the same Points Dispute.
Limited Liability
Unless otherwise required by law, Zwilling J.A. Henckels, LLC, nor any of its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with the Program or these Program terms, including but not limited to, use of the Program and any redemption for or purchase of products or services through the Program.
Important note: Notwithstanding the foregoing, any liability that Zwilling J.A. Henckels, LLC may have to you in connection with the Program shall be limited to the amount of any Points you have earned in accordance with these Program terms.
No Warrantees
Zwilling J.A. Henckels, LLC, and all of such company’s respective subsidiaries and affiliates make no warranty, express or implied, including but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to such Program.
Taxes
You are responsible for any tax liability that may result from participation in the Program or redemption of Points. Consult your tax advisor concerning such tax consequences.
Cancelling Program Participation
You may cancel your participation in the Program at any time by calling us at:
- Zwilling J.A. Henckels, LLC at 646-466-2556
If you cancel your participation in the Program, you will no longer earn Points.
Governing Law; Assignment
The Program and these Program terms are governed by federal law and, to the extent state law applies, the laws of the State of New York. You may not assign your rights or obligations under these Program terms to any other person or entity. Important note: You and Zwilling J.A. Henckels, LLC agree that each of us may bring claims arising from or relating to these program terms only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding.
Complete Agreement; Severability; Conflicts; No Waiver
These Program terms supersede any previous terms and conditions governing the Program. The Program is not available where and to the extent prohibited by law. If any part of these Program terms conflict with applicable law, that provision will be deemed severed from these Program terms and the remainder of the Program terms will remain in effect. Zwilling J.A. Henckels, LLC will not lose our rights under these Program terms because Zwilling J.A. Henckels, LLC chooses to delay or not enforce them.
Last Updated: October 12, 2022
