ZWILLING ELECTRICS FAQ – COMMON QUESTIONS & PRODUCT VIDEOS

Clean the blender thoroughly, fully charge the battery, and carefully read the user manual.

First, fully charge the battery. If that doesn’t help, try removing and reinserting the battery. If the issue persists, contact our customer service team.

XTEND devices are equipped with safety features to protect against overheating and power overload. If activated, remove the battery, allow the device to cool down, reinsert the battery, and reduce the amount of ingredients you want to chop or blend. Adding some liquid can also make blending easier.

Yes, the cordless XTEND Hand Blender is fully compatible with the accessories of the ZWILLING ENFINIGY Hand Blender, offering even greater flexibility in your kitchen.

A fully charged battery provides up to 45 minutes of cordless operation. The runtime depends on usage, battery condition, and room temperature. You can easily extend the blending time with additional batteries.

Refer to the quick start guide for detailed cleaning instructions or watch our instructional video.

The XTEND cordless hand blender features 100 W of rated power and can reach up to 250 W for short bursts. While corded models may have higher wattage, they often use less efficient DC brushed motors. The XTEND is powered by an advanced BLDC-motor, delivering efficient and reliable performance for any culinary task.

Yes, press the "I" and "II" buttons simultaneously after unlocking the blender to activate the pulse function.

The included measuring cup is dishwasher safe. All other parts should be hand-washed. Rinse the blending bell under running water and wipe the device with a damp cloth.

Discover a variety of delicious recipes on our website to spark your culinary creativity.

Yes, the XTEND hand blender can easily handle frozen fruits.

Read the safety instructions before your first use. When blending hot foods like soups, start at a low speed to avoid splashes and handle the hot blending bell with care. Avoid any contact with the rotating blades. Keep hair, clothing, and hands away from the mixing head.

Reach out to our customer service team for replacement parts.

The ZWILLING XTEND hand blender weighs just 754 grams, including the battery. This allows you to purée even larger quantities with ease.

All XTEND devices are equipped with protection against overheating and power overload. This safety feature activates if the motor overheats due to excessive strain or draws too much power. If this happens, remove the battery, allow the device to cool down, reinsert the battery, and reduce the amount of ingredients you want to mix or knead. You can also add a bit of liquid before trying again.

First, try fully charging the battery. In most cases, it also helps to remove and reinsert the battery. If the issue persists after these steps, please contact our customer service team.

Yes! The cordless hand mixer can handle bread and pizza dough using the kneading hooks. However, for heavy and very firm bread doughs, we recommend using no more than 500 grams of flour. Otherwise, the device might shut off to protect itself from overload.

You’ll find plenty of delicious recipe ideas on our website.

Cleaning your XTEND hand mixer is designed to be extra easy: The beaters and kneading hooks are dishwasher friendly. The mixer’s housing can be wiped clean with a microfiber cloth.

The ZWILLING XTEND Hand Mixer weighs just over one kilogram, including the battery—only 1070 grams. This allows you to mix dough effortlessly for extended periods without tiring.

Yes, the HEPA-filters are washable. However, it’s crucial to ensure they are completely dry before reinserting them. As a general guideline, we recommend replacing the filter every 3 to 6 months, depending on usage and the type of debris being vacuumed. Fine powders like flour clog the filter faster than larger particles like coffee beans.

If dirt can no longer be removed effectively or the filter appears discolored, it’s time to replace it. A noticeable decrease in suction power can also indicate that a new filter is needed.

We do not recommend vacuuming liquids or damp dirt, as this may damage the device. If liquid does accidentally get inside, disassemble the vacuum cleaner and allow all parts to dry completely before reassembling.

This compact cordless vacuum is perfect for capturing fine, dry debris. It easily handles dust, crumbs, coffee beans, grains, and similar particles.

The maximum suction power is 4000 Pa—perfect for tackling common messes and food debris in the kitchen.

Empty the container regularly to maintain optimal suction power. Avoid vacuuming liquids or debris that could clog the device. Follow the cleaning instructions in the user manual.

Individual units typically do not include replacement filters. However, replacement filters are available, and there may be bundles that include extra filters. You can find more information in our shop.

First, check if the battery is charged and functional. If the LED indicators blink rapidly, remove the battery, wait a few minutes, and then reinsert it. If the issue persists, contact our customer service team.

All XTEND devices are equipped with overheating and power overload protection.

The ZWILLING XTEND handheld vacuum is incredibly lightweight – just 515 grams, including the battery – making it easy to clean up crumbs and messes with minimal effort.

No, our lithium-ion battery does not have a memory effect. You can charge the battery at any time and interrupt the charging process without affecting its performance. Older batteries with different chemical compositions needed to be fully discharged before recharging because they "remembered" their last charge state—this is not the case with this battery.

Yes, the battery management system includes overcharge protection. You don’t need to worry if the battery stays in the charger for too long.

Approximately 500 full charge and discharge cycles are possible. The actual number may vary depending on usage, storage conditions, and the battery's age.

To maximize the battery's lifespan, store it under the recommended conditions and avoid fully discharging it. It’s a good idea to recharge the battery after each use and alternate between batteries when tackling particularly demanding tasks.

First, check if the power adapter and cable are properly connected and functioning. Ensure that the battery is correctly inserted. If the issue persists, please contact our customer service team.

First, ensure the battery is charged and properly inserted. Check that the cable is functional and correctly connected. Also, verify that the connected device is working correctly. If the function still doesn’t work, reach out to our customer service team. In rare cases, USB devices may only work with cables or adapters provided by the manufacturer.

We recommend USB-C power adapters with at least 30 W output. Adapters with lower wattage will extend the charging time. Compatible chargers must meet the following specifications: 5V⎓3A, 9V⎓3A, 12V⎓2.25A, 15V⎓2A.

With a USB-C power adapter of 30 W or more, a full charge takes approximately 90 minutes.

It’s recommended to remove the battery from the device if it won’t be used for an extended period. This helps preserve the charge over a longer timeframe.

If the battery won’t be used for an extended period, store it partially charged (around 50%) in a dry location at a temperature between 0 °C (32 °F) and 30 °C (86 °F). For transport, also ensure the battery is partially charged (around 50%), removed from the device, and securely packed in your luggage.

Dispose of the battery following your local environmental regulations. It must not be discarded with regular household waste. Information on battery disposal can be found on the websites of the relevant authorities.

Yes, replacement batteries are available for purchase separately. Find more information here.

The blade features two winglets at the outer edge of each of the two blade arms. The winglets allow higher speed to be generated due to a slight change in the flow of material oer the blade, which significantly increases the cutting performance. In addition, the winglets provide more blade stability in rotation, which reduces vibration. Due to the fact that "only" two blade arms are present, the material to be mixed comes into maximum contact with the blade edge.

The innovative blades in the blenders offer a unique combination of stability and sharpness due to their serrated edges with piranha toothing: The outer sides of the blade arms have stable, bulging edges and are ideal for crushing even nuts or ice. With the internal sharp blades, even small and fine pulp or cooked vegetables are always perfectly pureed without fibres and pieces, such as garlic, chili or raspberry seeds.

Winglet Blade: The blade features two winglets at the outer edge of each of the two blade arms. The winglets allow higher speed to be generated due to a slight change in the flow of material oer the blade, which significantly increases the cutting performance. In addition, the winglets provide more blade stability in rotation, which reduces vibration. Due to the fact that "only" two blade arms are present, the material to be mixed comes into maximum contact with the blade edge.

Cross Blade: The special feature lies in the arrangement of the wings or blade arms. Two arms are angled upwards, one is level and one is angled downwards. This special arrangement covers a large area of the container, which means that with the help of the flow generated during the blending process, the ingredients come into maximum contact with blade. The downwardly angled wing draws food that has flowed underneath the blade back up towards it. The result of this blade is perfectly processed foods.

We have the right blade for every blender. What is important is the perfect interplay of the shape and size of the container, the torque of the motor, flow and special blade shape. This ideal combination ensures an optimal blending results.

The blade cannot be re-sharpened.

No.

Both power consumption (watts) and the number of revolutions per minute are not decisive for the force that the motor can develop. Despite the lower wattage, the high-performance Power Blender Pro has more power (torque) due to the built-in brushless motor and keeps it constant during the mixing process, even when the container is full.

The BLDC motor (BLDC = brushless DC motor) of the Power Blender Pro is a brushless DC motor whose power is characterized by a lower speed and high torque. In contrast, the AC motor of the Power Blender, Table Blender and Personal Blender is a brushed AC motor whose performance is characterized by a higher speed with high torque.

The BLDC motor (BLDC = brushless DC motor) of the Power Blender Pro is a brushless DC motor whose power is characterized by a lower speed and high torque. In contrast, the AC motor of the Power Blender, Table Blender and Personal Blender is a brushed AC motor whose performance is characterized by a higher speed with high torque.

The high-performance Power Blender with AC motor achieves approximately 32,000 revolutions per minute, the high-performance Power Blender Pro with BLDC motor achieves approximately 16,500 revolutions per minute. The pure comparison of the rotational speeds is put into perspective as the rotational speed of the high-performance Power Blender with AC motor varies depending on the filling of the containers, while the high-performance Power Blender Pro with BLCD motor has the advantage of always keeping the rotational speed constant regardless of the filling.

The production of the winglet blades takes place in Solingen, Germany. All other components are produced by our long-standing partner in China according to the ZWILLING standard.

As soon as the lid is opened during the blending process, the device stops. Conversely, it does not start if the lid is not put on correctly. This avoids incorrect operation – no uncontrolled leakage of the container contents or accidental start of the mixer blade while foreign bodies (spoons, hands) are in the mixer.

Thanks to the brushless motor in the high-performance Power Blender Pro, the blade stops within one second. The blades of the Power Blender, Table Blender and Personal Blender stop within about two seconds.

Error code E2 means that the motor cannot rotate the blades because they are blocked This can be due to very hard ingredients, for example too large an amount of ice cubes, which block the blender blade and thus the motor. To complete the blending process, first remove the mixing container and try to loosen the contents of the mixing container (caution: there is a risk of injury on the mixer blade) and reduce the amount of contents. Then replace the container on the unit and continue the process.

Error codes E3 and E4 mean that the motor is overheating. Therefore, the motor stops automatically to prevent damage to the device. This can happen if the ventilation holes at the bottom of the mixer are blocked or the device is exposed to high loads for too long. The blender should now cool for at least an hour. If necessary, the amount of content in the mixing container should also be reduced. After that, the mixing process can be continued.

Instead of glass, the high-quality material Tritan was chosen for the containers of the blenders: Tritan is half as heavy as glass, can withstand significantly more stress, is cold- and heat-resistant, is particularly robust and does not shatter if it falls.

Tritan is a high-quality thermoplastic polyester (plastic), known from the production of drinking bottles. It is food-safe and free of harmful chemical compounds such as BPA.

BPA is bisphenol A, a chemical compound in the production of plastic that can evaporate. Since the use of BPA is dispensed with in the production of Tritan, this plastic is harmless to health.

Up to 10 kilograms.

The containers of the Power Blender Pro and Power Blender can be used with the same blender base. The container of the Table Blender in turn fits on the mixer base of the Power Blender and Power Blender Pro. In this case, the speed is adjusted to the smaller container.

Lid, tamper without thermometer and measuring cup.

To clean the container, the cleaning program of the blender is completely sufficient in most cases. Warm water with a drop of detergent instead of cold water is recommended. Possible fat residues can thus be better removed. Container, lid, lid cap and the silicone ring may have to be rinsed by hand.

In principle, yes, but take care as to whether blending fruits with kernel is sensible and healthy. For example, an avocado kernel with the addition of a little liquid can be easily pureed. (NB, this does not apply to the Personal Blender).

Yes, with a little liquid, foods such as frozen fruits or vegetables can be easily processed in all ZWILLING ENFINIGY blenders.

No, there are a number of recipes where the blender can be used, for example hummus, pestos and much more. Delicious recipe ideas can be found here.

Individual mixing containers as accessories will be available shortly. Currently, the 1.8 litre container is the largest container in the range.

Mixing containers including blades are available. The blade is not sold individually, as replacement by the customer is not possible without damaging the container.

The Personal Blender includes a drinking attachment for the mixing container, which turns it into a to-go cup, so that you can take the prepared drink or smoothie with you on the go. The individual container of the Personal Blender including to-go attachment and vacuum lid will soon be available as a separate accessory.

In order to receive the extended warranty, the respective product must be registered on https://www.zwilling-benefits.com/electrics within 6 months from the date of purchase. On the website, the customer receives all the necessary information to make the warranty claim.

The devices may only be disposed of professionally and not in household waste.

The double-walled housing creates an air chamber between the inner stainless steel container and the outer plastic wall, which ensures that the temperature inside is stored longer and at the same time ensures that the outer wall is kept cooler, even immediately after boiling. The outer housing becomes warm, but not so hot that burns can occur when touched. However, it should be taken into account that all people have a different perception of warmth. Therefore, caution is required when handling heated devices.

According to the preselected program, the keep warm function keeps the desired temperature for a maximum of 30 minutes. Exceptions are the 100°C. At 100°C the temperature is kept for 2 minutes.

Two bi-metal discs shut down the device as soon as there is no more water in the container. This protective measure applies both when switching on without water and when running dry.

The inner capsules of both kettles are made of 8/10 stainless steel.

The glass kettle holds 1.7 liters, the kettle and kettle Pro hold 1.5 liters and the 1.0 liter kettle includes - as the name suggests – 1.0 liters.

Yes. Both kettles have a seamless inner capsule made of stainless steel and concealed heating element. This enables simple, residue-free cleaning, as limescale and germs cannot settle in gaps.

This depends on the water hardness in the individual households. Regular descaling is recommended.

No.

There is a small selection of dishes that can be prepared in the kettle Pro, such as soups. Delicious recipe ideas can be found here.

The kettle containers are only compatible with the respective base station supplied.

In the case of the kettle without temperature control, a mechanical bimetal takes over the automatic shutdown of the device. Here, the steam generated during the boiling process rises through the opening and heats the bimetal. As soon as the temperature is reached, the bimetal temperature sensor switches the device off.

This switch-off also ensures that the kettle is switched off when it is removed from the base station (lift-off function).

All sizes, including artisan loaves, bagels and buns as well as standard sliced bread..

Due to the metal housing and the heat development of the heating elements, the outer wall of the toaster becomes hot.

The safety shutdown starts when the toasting cycle is finished or works irregularly, for example if slices of bread get stuck during toasting.

Please empty the crumb drawer regularly and wipe the housing if necessary.

This function can be achieved by pressing the "ZWILLING button" on the front of the main dial.

Yes, before the first use, the highest level (7) must be set on the knob and the toaster must be used empty twice to eliminate any dust residues that can lead to an odour.

On the knob are the numbers 1 to 7, which stand for the respective degree of toasting. 1 is the lowest, 7 the highest level. The desired degree of browning must be set to the mark in the centre.

The toasters of the ENFINIGY series in silver are available both with and without a bun rack. This information can be found in the product details of the respective toaster in our online store. Due to an assortment adjustment, the bun attachments will soon only be available separately.

Apart from personal preferences, the setting between levels 2 and 3 is recommended for the use of the bread roll accessory. If necessary, turn the rolls and repeat the toasting process.

With complete discharge, the integrated battery needs only 2 hours to be fully charged again. If the scale is not used, the battery lasts 563 days, the active use life is 62 hours. In order to protect the battery and prevent unnecessary energy loss, the scale switches off automatically after 2 minutes when not in use.

The maximum weight to measure is 10kg. If more weight is placed on the scale, 'Err' for error will appear on the display, and lasting damage may occur.

Thus, care must be taken to ensure that the weight does not exceed 10kg.

After 2 minutes of non-use, the scale switches off automatically.

It is not recommended to immerse the device in water or other liquids.

There is no need to use additional batteries. The integrated rechargeable battery is charged via the supplied USB charging cable.

Units of measurement are grams and ounces. Smallest representable unit of weight: 1g / 0.1oz.

The robust glass surface is insensitive to heat, but it can conduct heat to the other components like the battery. Therefore, we recommend not to put hot vessels on the scale.

The glass is made of tough borosilicate glass, but pointed objects or scouring sponges should not be used.

Yes, the tare function is operated by touching the on and off buttons.

Since the scale is a precise instrument, shocks should generally be avoided. The glass surface can break if the scale falls at the wrong angle on hard floor coverings.

No, a replacement or repair of the glass is not possible.

No, only the USB cable is included in the scope of delivery, which can of course be used with commercially available adapters.

No, an exchange or repair of the battery is not possible.